You can download the revocation policy as PDF here.
Consumers are entitled to the right of revocation according to the following provisions, whereby consumer is any natural person entering into a legal transaction for a purpose that can be attributed neither to a commercial nor a self-employed occupational activity:
Right of Revocation
You may revoke your contractual declaration in writing (e.g. letter, fax, e-mail) within a period of 14 days without stating reasons or - if the goods are delivered to you prior to the end of this period - by returning the goods. This period begins upon receipt of this notification in writing, but not prior to the receipt of the goods by the recipient (in case of recurring delivery of goods of the same kind not prior to the receipt of the first partial delivery) nor before complying with our obligation to provide information pursuant to Article 246 Section 2 in conjunction with Section 1 paragraph 1 and 2 EGBGB (Introductory Law to the German Civil Code) as well as our obligations under Section 312g, paragraph 1, sentence 1 BGB (German Civil Code) in conjunction with Article 246 Section 3 EGBGB. The timely dispatch of the revocation or the goods shall be deemed sufficient for compliance with the revocation term. The revocation shall be directed at:
fax: +49 (0)8431 / 4323175
Consequences of Revocation
In the event of an effective revocation, the received benefits by either party or any profits derived thereof (e.g. interest), shall be returned. Should you be unable to return to us the goods received or benefits derived (e.g. benefits of use) wholly or partly, or only in a deteriorated condition, you shall to this extent provide compensation accordingly. In the event of deterioration of the goods or benefits derived you shall only be obliged to provide compensation if the benefits or the deterioration of the goods was brought about by handling the item in a way that exceeds the examination of the characteristics or the functioning. “Examination of the characteristics and the functioning” is defined as testing and trying out the goods - such as would have been possible and common for you in a retail shop. Goods that may be dispatched as a parcel are to be sent back at our risk. You have to bear the standard return shipping charges if the goods delivered correspond to those ordered and if the price of the returned goods does not exceed an amount of 40 Euros or in case of a higher price of the goods if you have not yet rendered consideration or any partial payment as agreed upon by contract at the time of revocation. Otherwise, returning the goods is free of charge for you. Goods that cannot be shipped as a parcel will be picked up at your premises. Obligations to reimburse payments must be met within 30 days. For you, the period begins upon dispatch of your statement of revocation or the goods, for us, upon reception thereof.
End of Revocation Policy
If you wish to return a product you must obtain a return reference. Please contact us at firstname.lastname@example.org prior to returning your item(s) and within 14 days of receiving your item(s).
Return costs are free within Germany. If you live outside Germany, the return costs are the responsibility of the customer. We strongly recommend that all item(s) returned be sent by recorded delivery, as MURIÉE cannot be responsible for items lost in transit.